Case Study: How a North American Ground Handling Operation Reduced Turnover by 30% in 90 Days
Leveraging AI to Build a Safer, More Engaged Workforce—Without Increasing Headcount
The Challenge
A mid-sized ground handling company operating at a major North American hub faced an all-too-common issue in aviation: sky-high turnover and inconsistent frontline engagement.
Within the first 90 days, over 50% of new hires were leaving, draining resources and forcing constant retraining. Supervisors struggled to provide timely feedback, and safety compliance gaps were growing. Traditional onboarding and engagement strategies weren’t cutting it—especially with a younger, Gen Z-heavy workforce.
They needed a smarter solution, fast.
The Solution: SkyPulse
The company turned to SkyPulse, an AI-powered workforce management platform built specifically for aviation environments.
Key features implemented:
- Real-time engagement tracking to flag early signs of disengagement
- Mobile performance feedback tools that made coaching part of daily ops
- Gamified microlearning modules that trained staff on-the-job, not just in classrooms
- Predictive analytics to identify attrition risks before they became resignations
Integration with their existing HR system took less than six weeks, and rollout was phased to minimize disruption.
| KPI | Before Skypulse | After Skypulse |
|---|---|---|
| 90- Day Attrition | 52% | 36% |
| Time-to-productivity | 5.5 weeks | 3.2 weeks |
| Safety Training Compliance | 68% | 94% |
| Supervisor Check-Ins | Ad Hoc | 3 x weekly avg. |
| Employee Satisfaction | 61% | +20 points increase |
Highlights
- 30% reduction in short-term turnover
- 40% faster onboarding and ramp-up
- 35% decrease in compliance issues
- Significant boost in team morale and retention outlook
Why SkyPulse worked
SkyPulse didn’t just digitize HR—it augmented leadership with real-time tools that improved communication, accountability, and learning. By meeting employees where they are—on mobile, in the flow of work—the operator was able to build a workforce that feels supported, seen, and set up to succeed.
